Last Updated: December 2025

1. Introduction

Welcome to Creative Pack International (“Company”, “we”, “us”, “our”).
These Terms & Conditions govern your access to and use of our website and online store, including all orders and payments made through approved payment gateways.

By using this website or placing an order, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to place an order on this website. By completing a transaction, you confirm that you are legally capable of entering into binding agreements under the laws of the Sultanate of Oman.

3. Products & Services

  • All products and services displayed on the website are subject to availability.
  • Product images and descriptions are for reference only and may vary slightly from the final delivered product.
  • Customized, printed, or made-to-order products are produced according to client-approved specifications.

4. Pricing

  • All prices are displayed in Omani Rial (OMR) unless stated otherwise.
  • Prices may be updated at any time without prior notice.
  • Any applicable taxes or fees will be shown at checkout where applicable.

5. Payments

  • Payments are processed securely through third-party payment gateways, including Thawani Pay.
  • We do not store, process, or have access to payment card details.
  • Orders are considered confirmed only after successful payment authorization.

6. Order Acceptance & Cancellation

  • We reserve the right to accept, reject, or cancel any order due to payment issues, pricing errors, suspected fraud, or stock limitations.
  • If an order is cancelled after payment, any approved refund will be processed through the original payment method.

7. Delivery & Fulfillment

  • Delivery timelines provided are estimates and may vary depending on location, order volume, or operational factors.
  • The Company is not responsible for delays caused by third-party logistics providers or circumstances beyond our control.

8. Returns & Refunds

  • Customized, personalized, or printed products are non-refundable, except in cases of manufacturing defects or errors attributable to the Company.
  • Refunds, if approved, will be processed through the original payment method used at checkout.
  • Refund timelines may vary depending on the payment gateway and bank processing times.

9. Intellectual Property

All content on this website, including text, images, designs, logos, and trademarks, is the property of Creative Pack International and may not be used, copied, or reproduced without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by Omani law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Sultanate of Oman.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: sales@creativepackinlt.com
📍 Address: 3781 Way 130, Muscat, Oman
📞 Phone: +968 79791825